Customer Relationship Management Wikipedia

Customer experience - Wikipedia.

Customer relationship management. According to Das (2007), customer relationship management (CRM) is the "establishment, development, maintenance and optimization of long-term mutually valuable relationships between consumers and organizations". The official definition of CRM by the Customer Relationship Management Research Center is "a ....

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Customer relationship management - Wikipedia.

Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information.. CRM systems compile data from a range of different communication channels, including a company's website, telephone, email, live chat, ....

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Customer - Wikipedia.

Leading authors in management and marketing, like Peter Drucker, Philip Kotler, W. Edwards Deming, etc., have not used the term "internal customer" in their works. They consider the "customer" as a very specific role in society which represents a crucial part in the relationship between the demand and the supply..

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Customer-Relationship-Management – Wikipedia.

Customer-Relationship-Management, kurz CRM (englisch fur Kundenbeziehungsmanagement oder Kundenpflege), bezeichnet die konsequente Ausrichtung eines Unternehmens auf seine Kunden und die systematische Gestaltung der Kundenbeziehungsprozesse. Die dazugehorende Dokumentation und Verwaltung von Kundenbeziehungen ist ein wichtiger Baustein und ....

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Customer relationship management - Wikipedia.

In economia aziendale, la gestione delle relazioni con i clienti, nota spesso con la locuzione inglese customer relationship management (in sigla CRM) e il processo con cui un'azienda o un'altra organizzazione amministra le sue interazioni con i clienti, in genere utilizzando l'analisi dei dati per studiare grandi quantita di informazioni.. I dati vengono raccolti da una serie di canali ....

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Customer relationship management - Wikipedia.

Customer relationship management oftewel crm is een Engelstalige benaming voor klantrelatiebeheer, soms ook relatiemarketing of verkoopbeheersysteem genoemd. Het is een werkwijze alsmede een technologie waarbij klantgegevens worden geanalyseerd om de zakelijke relatie met klanten te verbeteren, met als doel hen aan het bedrijf of de organisatie te binden ....

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Customer service - Wikipedia.

Customer service is the provision of service to customers before, during, and after a purchase. This makes it an important part of the value chain of clients. Each industry requires different levels of customer service, but in the end, the idea of a well-performed service is that of increasing revenues. The perception of success of the customer service interactions is dependent on ....

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Customer lifecycle management - Wikipedia.

Customer lifecycle management or CLM is the measurement of multiple customer-related metrics, which, when analyzed for a period of time, indicate performance of a business.The overall scope of the CLM implementation process encompasses all domains or departments of an organization, which generally brings all sources of static and dynamic data, marketing ....

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Customer success - Wikipedia.

Customer Success or Customer Success Management is a business method attempting to increase the likelihood of the customer reaching their desired outcomes while using your product or service. Customer Success is relationship-focused client management, that aligns client and vendor goals through mutually beneficial outcomes. ....

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Customer communications management - Wikipedia.

Customer Communications Management (CCM) is software that enables companies to manage customer communications across a wide range of media. Originally, customer communications referred to printed documents, archived digital documents, email and web pages. ... Customer-relationship management; References This page was last edited on 20 June ....

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Revenue management - Wikipedia.

Revenue management is the application of disciplined analytics that predict consumer behaviour at the micro-market levels and optimize product availability, leveraging price elasticity to maximize revenue growth and thereby, profit. The primary aim of revenue management is selling the right product to the right customer at the right time for the right price and with the right pack..

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Management - Wikipedia.

Management (or managing) is the administration of an organization, whether it is a business, a non-profit organization, or a government body.It is the art and science of managing resources of the business. Management includes the activities of setting the strategy of an organization and coordinating the efforts of its employees (or of volunteers) to accomplish its objectives through ....

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Customer relationship management - Wikipedia, den frie ….

Customer Relationship Management (CRM) som kan oversaettes til kunderelationsstyring, dvs. et system til at indeholde relationer og transaktioner (Data) om kunder. Mange har historisk sat lighedstegn mellem CRM og IT-systemer, men dette er en meget smal og begraensende fortolkning af begrebet..

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Gestion de la relation client — Wikipédia.

Au milieu des annees 1990 [14] est mis en avant l'un des concepts centraux de la relation avec le client et l'un de ses principaux interets : la rentabilite accrue qui resulte d'une relation mutuellement profitable lorsque celle-ci perdure. Ce qui correspond, pour les deux parties en relation, a multiplier de la valeur par de la duree. Les revenus futurs produits par un client ....

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Enterprise resource planning - Wikipedia.

Enterprise resource planning (ERP) is the integrated management of main business processes, often in real time and mediated by software and technology.ERP is usually referred to as a category of business management software--typically a suite of integrated applications--that an organization can use to collect, store, manage, and interpret data from ....

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Predictive analytics - Wikipedia.

Predictive analytics encompasses a variety of statistical techniques from data mining, predictive modeling, and machine learning that analyze current and historical facts to make predictions about future or otherwise unknown events.. In business, predictive models exploit patterns found in historical and transactional data to identify risks and opportunities..

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Task management - Wikipedia.

Task management is the process of managing a task through its life cycle. It involves planning, testing, tracking, and reporting. ... including customer relationship management and knowledge management. In context, these should allow for file attachment and links to tasks, document management, access rights management, inventory of client ....

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Management information system - Wikipedia.

A management information system (MIS) is an information system used for decision-making, and for the coordination, control, analysis, and visualization of information in an organization.The study of the management information systems involves people, processes and technology in an organizational context. In a corporate setting, the ultimate goal of the use of a management ....

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Customer acquisition management - Wikipedia.

Customer acquisition management is a set of techniques used to manage customer prospects and inquiries generated by marketing.Customer acquisition management can be considered the connection between advertising and customer relationship management to acquire new customers.. Customer acquisition management has similarities to lead ....

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Master data management - Wikipedia.

Master data management (MDM) is a technology-enabled discipline in which business and information technology work together to ensure the uniformity, accuracy, stewardship, semantic consistency and accountability of the enterprise's official shared master data assets..

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Spatial database - Wikipedia.

A spatial database is a general-purpose database (usually a relational database) that has been enhanced to include spatial data that represents objects defined in a geometric space, along with tools for querying and analyzing such data. Most spatial databases allow the representation of simple geometric objects such as points, lines and polygons.Some spatial databases handle ....

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Value proposition - Wikipedia.

In marketing, a company's value proposition is the full mix of benefits or value which it promises to deliver to the current and future customers (i.e., a market segment) who will buy their products and/or services. It is part of a company's overall marketing strategy which differentiates its brand and fully positions it in the market. A value proposition can apply to an entire organization ....

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Touchpoint – Wikipedia.

Touchpoint (auch Touch Point, wortlich ,,Beruhrungspunkt") oder Point of Contact (POC, wortlich ,,Kontaktpunkt") ist ein Begriff des Marketings.Er bezeichnet die Schnittstelle eines Unternehmens, einer Marke oder eines Wirtschaftsguts (z. B. Ware, Dienstleistung) zu moglichen, bestehenden oder ehemaligen Kunden, Lieferanten, Mitarbeitern und anderen Stakeholdern..

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Critical path method - Wikipedia.

The critical path method (CPM), or critical path analysis (CPA), is an algorithm for scheduling a set of project activities. It is commonly used in conjunction with the program evaluation and review technique (PERT). A critical path is determined by identifying the longest stretch of dependent activities and measuring the time required to complete them from start to finish..

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